FAQ

Please Read our FAQ section Carefully

You sign off that you have read this section by agreeing to the terms and conditions when you place your order.

Returns, Exchanges & Cancellations

We do not accept returns, complete exchanges or cancel orders. Once your order is placed it will be shipped. Please note that this applies even to backordered items. If you would like to make sure your items are in stock first please

About Product Availability & Backorder

All Mirrix, SpinOlution and Ashford products are subject to availability.

Items not in stock with the supplier will be automatically backordered and ship to you when they arrive. You will be notified via email with any information we have at the time such as expected ship times etc.

You are welcome to check in with us at any point about your order by replying to any correspondence we have sent you.

Shipment

Your order will ship at the first available opportunity. If I believe there will be a delay then you will be contacted. Most items ship within one to two weeks. Exceptions to this include backordered items, items that are custom made or made to order. Returns are not eligible for orders that take longer to ship.

SpinOlution products often ship within 2 to 6 weeks.

Drop Ship

All Mirrix, SpinOlution and Ashford products are subject to are companies where we use Drop Shipping. All Drop Ship Products are defined as items which ship directly from suppliers.

Duty & Taxes

Please note whether you are being charged taxes on your order. You will not be charged taxes for Spinolution or Mirrix products. These items will be accessed at the border for duties and taxes. You can expect to pay a brokerage fee as well as the taxes applicable to your province.

Refused Shipments

If you refuse a shipment for any reason you will be invoiced for the cost of return shipping and your order will not be refunded.

Photo Representation

We do our best to accurately represent the colours of my products. As computer screens may vary, the colour that you see when you order may look tonally different when you are holding it in your hands. Photos used for promotion may not represent the current stock levels.

Scents

I use all natural soaps and your fibre will not be full of scents. It will be protected from moths through the use of essential oils that act as a deterrent.

Allergies

I use a variety of fibres from protein, to cellulose to synthetics in my studio and shop. It is impossible to guarantee that some fibres have not come into contact with.

Questions???

Do you have questions? Not sure about specific terminology? New to fibre Arts? Just have no idea what I am talking about?

I am happy to answer questions of all types. There is no silly question! And there are no strings attached: I am simply and happily here to help along your fibre journey. Find me on Social media or fill out the contact us form.

Is the Answer to your question not here?

All prices, policies, products, promotions and all information contained herein is subject to change without notice at anytime.